Shipping policy

Shipping Policy

Last Updated: 10 July 2026

Thank you for shopping with Luminae™. We are committed to delivering your order safely and efficiently.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volumes, processing times may be slightly extended. Should there be a significant delay, we will notify you via email.

Delivery Timeframes

We currently ship throughout South Africa using Aramex Store to Door.

Estimated delivery timeframe:
📦 8–11 business days from the date your order has been dispatched.

Please note that delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Delays Outside of Our Control

While we strive to ensure timely delivery, Luminae™ cannot guarantee exact delivery dates and shall not be held liable for delays caused by:

  • Courier disruptions or operational delays;

  • Adverse weather conditions;

  • Public holidays or peak shopping periods;

  • Customs, regulatory, or governmental actions;

  • Incorrect delivery information provided by the customer; or

  • Any circumstances beyond our reasonable control.

Nothing in this policy excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided are accurate and complete. Luminae™ shall not be responsible for delays or additional costs arising from incorrect or incomplete delivery information.

If an order is returned to us due to incorrect information supplied by the customer, additional shipping charges may apply for re-delivery.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date so that we may investigate the matter with the courier.

Contact Us

If you have any questions regarding shipping, please contact our customer support team:

Email: luminaebeautysa@gmail.com
Business Hours: Monday – Friday, 08:00 – 17:00 (SAST)